Choose Infinity Forklifts for Fast Response After-Sales Service.
Forklifts play a crucial role in the logistics and warehousing industries, and good after-sales service is key to ensuring efficient equipment operation. The Infinity brand is renowned for its outstanding after-sales service, providing comprehensive support to customers.
Forklifts play a crucial role in the logistics and warehousing industries, and good after-sales service is key to ensuring efficient equipment operation. The Infinity brand is renowned for its outstanding after-sales service, providing comprehensive support to customers.
Professional Technical Support
Our after-sales team consists of experienced technicians who provide quick and professional technical support. We have a dedicated technical support hotline to ensure customers receive timely answers to their issues. Whether it’s an operational problem or equipment malfunction, we strive to offer solutions immediately to restore normal operations as quickly as possible.
Maintenance and Care Plans
We offer personalized maintenance plans based on forklift usage, recommending appropriate maintenance cycles. Our maintenance advice typically includes comprehensive checks every quarter, especially for the battery, motor, and hydraulic system, to effectively prevent failures and ensure long-term stable operation of the equipment.
Original Parts Assurance
The Infinity brand is committed to using original parts to ensure the quality and compatibility of replacement components. Our warehouses stock various models of parts, ensuring customers can quickly obtain the necessary components, reducing downtime.
Operator Training and Safety Guidance
We provide professional training for forklift operators, covering safety operating procedures and daily maintenance skills. This training enhances operator skill levels and reduces the risk of accidents.
Customer Satisfaction Tracking
We value customer feedback and regularly conduct satisfaction surveys to collect insights for continuous improvement of our after-sales service. Each year, we organize customer follow-ups to listen to their needs and suggestions, striving to enhance the customer experience through optimized service processes.
In the competitive forklift market, the Infinity brand has earned customer trust through high-quality after-sales service. Our goal is to provide customers with worry-free support while using forklifts, allowing them to focus on business development and achieve greater commercial success.